Returns and exchange

 

We believe you will be delighted with your purchases but there may be occasions when you feel it necessary to return an item. You have the right to cancel the contract for the purchase of any item within 30 days of delivery. This applies to all our products. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

At TRESSORO, you have our money-back guarantee on every one of our jewellery or watch pieces.  If you are not satisfied with your purchase, you can bring back your item within 30 days unless otherwise stated by us.  Each piece must be returned in the exact same condition in which it was sold.  For jewellery or watches, the items cannot have been worn and must have all the box, papers, stickers, seals and protective covers with which it was sold in order for us to accept the return.

We have a return policy on all our items. These will be taken back within 30 days only if they have remained un-worn and in the exact same condition as when it was sold.  Please note that items showing signs of wear, has been altered, or resized, or damaged in any way cannot be accepted for return. Evaluation of the condition will be at the discretion of our highly trained staff. We reserve the right to charge restocking fees if any of these conditions are not met. This will be within reason, but will be determined by us by the extent to which these conditions were broken or any damage that has been caused to the returned item.

Please note that the purchaser is liable for all delivery/shipping/insurance costs incurred. Delivery is non-refundable. We do not cover accidental damage or loss. Warranties issued are not transferable under any circumstances.

 

LIFETIME BUY-BACK

  • If you choose to return the product, we will refund 90% of the total amount, with deductions towards making charges and discounts. Refund will be made via online bank transfer within 10 days of receipt of the product.
  • Jewellery / Watches returned showing signs of alteration by anyone other than TRESSORO shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product
  • This feature is not available for International Orders(Orders that will be shipped abroad from India)

 

 

We look forward to doing business with you.